This post has been made to indentify and explain the Impacts IT developments have had on Tesco. I will also explain why they have been intorduced and the benefits they will bring.
New Tesco Clubcard App for the Iphone.
1) Features the on screen barcode that can be scanned at the till. It also allows you to see your live Tesco balnce.
2) Features the ability to calculate how many Tesco club points you can accumulate in a year.
3) Features the ability to calculate the amount of money you will spend based on your shopping habbits. E.g weekly shopping, monthly shopping etc.
4)Features the ability to allow the user to browse through all the items available in the store and see availablility and quantity in stock.
2) Features the ability to calculate how many Tesco club points you can accumulate in a year.
3) Features the ability to calculate the amount of money you will spend based on your shopping habbits. E.g weekly shopping, monthly shopping etc.
4)Features the ability to allow the user to browse through all the items available in the store and see availablility and quantity in stock.
This will help Tesco gain customers as it will be very efficient for them to pull out their Iphone and use the app to get points. Also any updates Tesco make to the clubcards can be updated on the Iphones, meaning there won't be a need for customers to get new Clubcards. Also if a customer is to lose their Iphone they can just input the details of the card on their new phone and retrieve their club card and all its points.
This will have an impact on Tesco customers and the way procedures are carried out as they can use phones insetead of clubcards.
Self Service Checkouts
These have the customer buy their goods and price and pay for it themselves. This is due to them communicating with the system. This will impact Tesco as they can have staff work on other areas instead of the tills. This will save up staff time to do other work. This will increase staff productivity.
Tesco Online Shopping
Tesco can open up an e-commerce website from which customers can buy goods online. This means customers that may be too far away can shop at Tesco and have food delivered. This will get Tesco more customers who may be far away. The impact on Tesco will be that they won't have as many customers coming to the store, however this will also affect the customers aswell as they can buy from online and will avoid socialising as a part of shopping. It will also affect staff as they won't need to attend to a very large amount of customer, saving them time to do other tasks. However it may also mean that Tesco may need to make some memebers of staff redundant.
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